Aditya Birla Sun Life Insurance (ABSLI): Check Policy & Claim Status

By Okbima 28 Jun 2024
aditya birla claim status


It is important to understand and review the details of your Aditya Birla Sun Life Insurance policy before making any changes or decisions. Whether you are a current customer managing your policy online or a new customer using the policy tracker, there are clear steps provided for your convenience.


Aditya Birla Sun Life Insurance Policy Details: Online & Offline

Before making any changes or decisions, it is important to check Aditya Birla Sun Life Insurance policy details to ensure clarity and understanding of the coverage and benefits.

Check ABSLI Policy Details Online: Existing Customers

Since you're an existing customer, the best way to check your Aditya Birla Sun Life Insurance policy status online is through the “ABSLI Customer Portal”.

Step 1: Visit the “ABSLI” website & click on "Manage My Policy".

Check ABSLI Policy Details Online: Existing Customers


Step 2: On the “Login Page”, choose your preferred login method such as mobile number, date of birth, email ID, password & policy number.

Step 3: Once logged in, you'll have access to information about your policy, including coverage amount nominees, premium payment history, policy status (active, upcoming renewal, etc.) & fund value (if applicable).


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Check Aditya Birla Sun Life Insurance Policy Status Online: New Customers

As a new ABSLI customer, you currently won't have access to the full customer portal features. However, you can still check your policy status online using the ABSLI Application Tracker.

Step 1: Go to the “ABSLI Application Tracker” page.

Step 2: You have to enter some information to track your policy such as your policy number, or application number, date of birth & mobile number.

Check Aditya Birla Sun Life Insurance Policy Status Online: New Customers


Step 3: Once you enter this information, click submit & the tracker will show if your policy has been approved, is still being processed, or if there are any changes.


Offline Process To Check ABSLI Policy Details

To check ABSLI policy details offline, you can visit your nearest branch office or contact customer service over the phone.


You can check your ABSLI policy details offline by calling their customer service department. Here's what you'll need to do.

Step 1: Dial the ABSLI customer care number: 1800 270 7000 (toll-free within India).

Step 2: When calling, you may hear a recorded menu. But listen carefully and select the option for asking about policies or checking policy information.

Step 3: Once connected to a representative, inform them that you want to check your policy details & provide some information to verify your identity, such as your policy number, your name & date of birth.

Step 4: The customer service representative will be able to access your policy information and answer any questions you may have about your coverage, premium payments, or claim status.


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You can check your ABSLI policy details offline using SMS. Here's what you need to do.

Step 1: Make sure you're using your registered mobile number. This is the number you provided during your policy application process.

Step 2: Send an SMS to “567679”. This is the dedicated number for ABSLI policy inquiries via SMS.

Step 3: In the SMS, type "POLICYDETAILS ". For example, If your policy number is 123456789, you would send an SMS like this “POLICYDETAILS 123456789”.

Step 4: Send the SMS & ABSLI will then reply to your SMS with details about your policy, such as its current status (active, pending, etc.).


Check Aditya Birla Claim Status

Below we have mentioned online & offline ways to check the status of your Aditya Birla health insurance claim.

Online Process Using ABSLI Claim Tracker

Online Process Using ABSLI Claim Tracker makes it easy for policyholders to track and manage their insurance claims with convenience and efficiency.

Step 1: Visit the “ABSLI Claim Tracker” page.

Step 2: Select which type of policy claim status you want to check like life insurance, health insurance, or group health insurance

Step 3: As per your need, enter your policy details, click on the submit button & follow the next process.


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Offline Process To Check Aditya Birla's Claim Status

You can check Aditya Birla's claim status through an offline process by contacting their customer service by call & email.

  • Call: Call ABSLI's toll-free number 1800-270-7000 and speak to a customer service representative about your claim status.

  • Email: Send an email to [email protected] requesting an update on your claim status. Be sure to include your policy number and any relevant claim details in the email.


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In conclusion, regularly check your Aditya Birla Sun Life Insurance policy details for coverage information. Access your policy online, use ABSLI Policy Tracker, visit a branch, call customer service, or send an SMS. Track health insurance claims online or contact customer service for updates & stay informed for timely payments and peace of mind. If you need any assistance, you can contact “Our Experts”.


You need to have an account on the insurer's official website to view all the details of your policy.

Claim processing times can vary depending on the complexity of the claim, but Aditya Birla Sun Life Insurance strives to process claims on time.

You will need your policy number and other relevant personal information to check your policy status online.

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