Claim Settlement Ratio For Life Insurance
By Okbima 17 May 2024 90

Claim Settlement Ratio For Life Insurance In 2022-2023: Importance & Process


The claim settlement ratio is a crucial factor to consider when buying a life insurance policy. It indicates the percentage of claims settled by an insurance company in a given year. For the fiscal year 2022-2023, the claim settlement ratio will play an important role in knowing the reliability and trustworthiness of an insurance provider. Let’s find out how to calculate, the importance, process & common reasons for claim rejection.


What Is The Claim Settlement Ratio?

The claim settlement ratio is a term used in the insurance industry to measure the percentage of claims settled by an insurance company as compared to the total number of claims received. It is an important indicator of the insurer's reliability and efficiency in handling claims. A higher claim settlement ratio indicates that the insurance company will pay out the claims when we need it most.


IRDAI Claim Settlement Ratio 2022-2023 For Life Insurance Companies

Let’s look at the IRDAI Claim Settlement Ratio 2022-2023 For Life Insurance Companies which can help you to find the best life insurance companies to buy the life insurance policy.


Insurance Provider

Life Insurance Claim Settlement Ratio

Max Life Insurance


HDFC Life Insurance


Bandhan Life Insurance


Edelweiss Tokio Life Insurance


PNB MetLife Insurance


Bajaj Allianz Life Insurance


Tata AIA Life Insurance


Canara HSBC Life Insurance


Kotak Life Insurance


Aviva Life Insurance




Reliance Nippon Life Insurance


Aditya Birla Life Insurance


Shriram Life Insurance


India First Life Insurance


Star UnionLife Insurance


Ageas Federal Life Insurance


ICICI Prudential Life Insurance


Future Generali Life Insurance


SBI Life Insurance



Disclaimer: We have taken the data from the internet, so it can vary.


How To Calculate Claim Settlement Ratio Of Life Insurance Companies?

The claim settlement ratio (CSR) of a life insurance company shows how many claims they pay out to the total number received. Here's how to calculate it.

Formula: CSR = (Total number of claims settled in a year / Total number of claims received in a year) x 100

For example: If a company settled 10,000 claims out of 12,000 filed in a year, its CSR would be 83.33% (10,000 / 12,000 x 100).


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Importance Of Claim Settlement Ratio In Life Insurance Companies

The Claim Settlement Ratio (CSR) is a critical metric when evaluating life insurance companies. It shows the percentage of claims settled by an insurer against the total number of claims received in a financial year. Here's why it's important and how it impacts policyholders.

  • Trust and Reliability: A high CSR shows trust and confidence in policyholders for the insurer's reliability. It shows that the insurer dedicates its commitments towards policyholders' beneficiaries.

  • Financial Security: For policyholders, the primary reason for buying life insurance is to provide financial security to their family in case of their death. A high CSR shows that the insurer is financially stable & capable of fulfilling its promise of providing the assured sum to the nominee.

  • Settlements: High CSR often shows easy and hassle-free claim settlements. Policyholders and their nominees can expect a smoother process during claims.

  • Regulatory Compliance: The IRDAI checks and publishes the CSR of insurance companies. A consistently high CSR indicates that the insurer complies with regulatory guidelines and operates ethically.


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Claim Settlement Process In Life Insurance

The claim settlement process in life insurance is an essential aspect of the policyholder's financial security and peace of mind. Timely and efficient claim settlement is important in providing the necessary support to the family during a difficult time.

  • Inform: The first step is for the nominee to inform the insurance company about the policyholder's death by contacting the insurer's customer service helpline or visiting their branch office.

  • Documentation: The insurer requires some documents to process the claim like a death certificate of the insured, original policy document, claimant's identity proof, claimant's bank account details for online transfer of the claim amount & any additional documents specified by the insurance company.

  • Claim Processing: Once the necessary documents are submitted, the insurance company initiates the claim processing. They verify the authenticity of the claim and the submitted documents.

  • Investigation (if required): In some cases, especially if the policy is relatively new or the cause of death is uncertain, the insurer may investigate by contacting the attending physician or hospital for medical records, or in the case of accidental deaths, a police report may be required.

  • Assessment: After the investigation (if any), the insurer assesses the claim and determines the amount payable as per the policy terms & conditions.

  • Approval and Payment: On approval of the claim, the insurer disburses the claim amount to the beneficiary's bank account through NEFT/RTGS.

  • Rejection (if applicable): If the claim does not meet the policy's terms and conditions, the insurer may reject the claim. In such cases, they communicate the reasons for rejection to the beneficiary.

  • Dispute Resolution: If the beneficiary disagrees with the claim rejection or the amount offered, they can raise a dispute with the insurance company by providing additional evidence or appealing the decision through the insurer's grievance portal.


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Common Reasons For Rejecting Life Insurance Claims

In India, life insurance companies may reject claims for various reasons, although the specific criteria can vary slightly between insurers. Here are some common reasons for rejecting life insurance claims.

  • Non-disclosure of Health Conditions: If the policyholder didn’t disclose pre-existing medical conditions, smoking habits, or participation in dangerous activities at the time of policy application, the insurer may reject the claim.

  • Policy Lapses: If the policyholder fails to pay premiums within the grace period specified by the insurer, the policy may lapse which can reject the claim.

  • Exclusions & Limitations: Life insurance policies have some exclusions & limitations, such as suicides within the first year of the policy or deaths from war or participation in dangerous activities. If the cause of death falls within these excluded categories, the claim may be rejected.

  • Misrepresentation or Fraud: If the insurer knows that the policyholder provided false information to get the policy, such as submitting wrong documents or misrepresenting health status, the claim may be denied.

  • Policy Terms & Conditions: Failure to follow the terms and conditions mentioned in the policy document, such as submitting incomplete or incorrect claim documentation, can reject the claim.


Read More:

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SBI Life Insurance Online Payment: Benefits of Online Payment

Exide Life Insurance Premium Payment Online Through Official website

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Check Exide Life Insurance Policy Status: Online & Offline Steps



In conclusion, the claim settlement ratio for life insurance in 2022-2023 is a critical metric that policyholders should consider before buying a policy. It shows the insurer's track record for settling the claims & providing financial assistance to nominees when they need it. A high claim settlement ratio shows a reliable & trustworthy insurance provider, giving customers peace of mind & assurance that their family will be protected. For the best life insurance plans, you can contact “Our Experts”.

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